Do 9 Sep 2010
Sience about 10! years now, i’m using ThinkPad-Notebooks. Startet my career as an IBM employee myself (e-business-consultant), i made my first experiences with the very high available
and robust business notebooks with a good performance. Later the T-Series came out with a solid titan-frame inside to handle the mechanical requirements of business people, while traveling around the world. This was one of the top reasons to choose this great series, once upon a time …
I still have the old IBM-Versions T20, T43p in use and this machines are working properly! But my newest Thinkad, the Lenovo T61p (p for performance), is a very bad experience in a lot of points: performance, roboustness, support & warranty!
Performance
Let’s start with the small p at the end of the model. It should be performace! My first experience in this case was a disaster, because they recommended and shipped as an OEM-Version the Vista OS on top of the Lenovo-Hardware. The first time i startet my new maschine, i regognized, that it was slower than my old T43p-Buddy! Puh! That was a hard experience, and i said to me, it’s only the feeled speed but not the real CPU-Speed, while processing applications !!! And indeed, the power is there in the graphic card and the intel centrino pro cpu! But nevertheless they first should prove the Hardware and the OS and than they should recommend it. XP is still the Windows-favourite for this Machine!
Robustness
But the robustness is definitly gone. I think there are some general design-bugs, matrial-faults or less material quality, especially the body is less robust than the old models. But the most harm is the onsite-support and the warranty handling. In case of the normal material use, i got two cracks in the upper left and right corner of my inner display frame, as show in the pictures below.
By the way, within the first year i had my first warranty call, because of a defect mainboard.
Warranty and Support
But the most harm is on warranty and support, because Lenovo don’t want to repair the frame, even it is evident that it is a material-fault in my optinion (i plan some youtube-video’s to show some more bugs on the stability of the mechanic of that device)! The is no onesite-support for this case, as a warranty case, they said. And be sure, there are no traces outside the laptop, that it has fallen or something like that!
So, for me the case is clear! Good Bye Lenovo, if nothing is changing here …. Even, there is a response from @lenovoforums on twitter, i don’t have many expectations ….
… to be continued …
